We want you to be completely satisfied with your purchase from Yume. If for any reason you’re not happy, our Refund Policy outlines the steps to request a return or refund.

1. Eligibility for Refunds

• Refunds are available for most products within 5 days of the delivery date.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
• Certain items (such as perishable goods, custom orders, or final sale items) may not be eligible for returns. Please check the product listing for specific return details.

2. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer support at appyume8@gmail.com with your order number and reason for the return.
2. Our team will provide you with a return authorization and instructions for sending the product back to us.
3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

3. Refund Process

• Approved refunds will be processed within 2 business days of receiving the return.
• Refunds will be applied to the original payment method used during the purchase.
• Depending on your payment provider, the refund may take several additional days to appear in your account.

4. Shipping Costs for Returns

• Customers are responsible for covering the return shipping costs unless the product was defective or the wrong item was sent.
• In cases where the return is due to our error (e.g., damaged or incorrect item), we will cover the cost of return shipping.

5. Exchanges

If you wish to exchange a product for a different size, color, or model, please contact us to check availability. Exchanges may be subject to the same return conditions outlined above.

6. Non-Refundable Items

Certain products are not eligible for refunds or returns, including:

• Gift cards
• Downloadable software products
• Personal care items (e.g., hygiene products)
• Items marked as final sale

7. Issues with Your Order

If you receive a damaged or defective product, please contact us within 2 days of delivery. We will work with you to either replace the item or provide a full refund, depending on your preference.